Returns & Exchanges
Quality and customer satisfaction are very important to us! If you’re not completely satisfied, please let us know and we’ll make every effort to make you happy with your purchase.
We accept exchanges up to 60 days after the original purchase date and will accept returns for refunds for up to 30 days after the original purchase date. We do not refund original shipping charges except in cases of a product defect or shipping error on our part. You’ll need to return your order to us via USPS when requesting a refund.
Your item(s) for exchange MUST be in like-new condition with no visible signs of excessive wear or defects, etc. Basically, we need to be able to re-stock them for future delivery.
If you need to make special arrangements or for any other questions, please email orders @longlosttees.com or for a faster reply, send us a text to 305-290-2323. You can also send us a direct message through our Facebook page here.
All exchanges are sent out via standard USPS shipping. If you need it sooner, contact us to arrange for express options. Please allow 5-7 days for processing on all returns and in-stock exchanges. We will notify you if a requested item is not available.
Refunds will normally appear on your statement 1-2 business days after the refund is initiated. Please let us know if your credit card information has changed since your original order. The total price of your refund or store credit may vary from the listed price of the item based on any discounts or taxes applied to the original order.
At this time, we can not provide refunds for orders lost, missing or stolen in transit. Contact us to make arrangements for re-delivery and we will open a missing parcel case with the USPS.
The number one reason for exchanges is the FIT of the tee. We work hard to clarify the size and specs of our tees on each product page. Just click on the “Tee Size Charts” box on the right side of each page. There you will find the length, chest and arm sizes for all of our tees (and hoodies). PLEASE check the size charts if you have any pre-ordering, sizing-related uncertainty. Again, we want you to have the perfect fitting old, vintage tee the first time!
1. What is the difference between your 100% cotton and “vintage heather” tees?
The easiest way to answer this is to say that, well, our 100% cotton tees are, um, all cotton! Makes sense right? OK, joking aside (for now). Cotton tees are more of a solid color than heathers are. And aside from the fact they are all cotton, that is the main difference. They are cut the same size as our heather tees. Heather blends (referred to as “premium” and “vintage” heather on our site) are a blend of cotton and polyester, which add the “heathered” look and also provide some stretch. The are more of a “mottled” or faded looking shirt (again, cottons are solid in color).
If you are a cotton tee person (and you know who you are), select the tee you prefer that says “cotton” in the title. If you’re a heather/blend person, your tee will have the word “heather” in the title. We also offer a ladies-cut tee (regular and plus-size fit) on super-soft triblend material — which is a blend of cotton, polyester and rayon. Lots of stretch in these!
2. What is the difference between your regular-cut and relaxed-cut ladies tees?
The materials for both of these tees (both cut specifically for women) is the same: both made from high-quality triblend material. The difference between the two is in the specs/sizing. We recognize that there is no one-size-fits-all cut when it comes to ladies tees, so we offer both cuts. All dimensions and specs are viewable on the Sizing Charts on each product page (remember, we covered that up above there). If you prefer a more fitted cut (cap sleeve, tapered in the waist, S-XXL), the fitted-cut will likely work for you. Or, for a more relaxed cut (larger scoop neck, bigger sleeves, roomier in the torso, S-3XL), choose that cut. Again, ladies, PLEASE take a moment to consult the sizing charts if you are not sure. And, it is always a good idea if you are on the fence between two sizes to CHOOSE THE LARGER OF THE TWO!
3. How are the Guys tees sized?
These are offered on cotton and heather tees in many colors, in sizes from S-4XL. For the most part, our tees are true-to-size. BUT! The t-shirt manufacturing industry has gone haywire the last few years, and sizes can vary wildly from brand to brand. Again, though, all men’s tee specs are in the size charts (check em out, fellas). We use more of a light-weight cotton fabric (and heather too). Sometimes these are called “retail fit” or “fashion tees”. All of our men’s and women’s tees are side-seamed, which is an indication of higher quality and craftsmanship. We do NOT use cheap, tubular tees. These are usually dirt cheap and last about three wash cycles. They are also usually much heavier weaves. If you are a guy, and you prefer the heavy “Beefy T” feel, please let us know that you prefer one of these tees and we will do everything we can to accommodate you.
My question is not answered here!
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