Returns & ExchangesWe understand when something you order just doesn't quite fit. No worries! Our return and exchange process is very quick and easy. Items purchased from LongLostTees.com can be returned or exchanged within 30 days of purchase.
Please note that all items must be new, unused, unwashed, and in original packaging. Shipping and handling charges are non-refundable, unless an error occurred on our part while shipping your order. Refunds for returned items will be issued in the original form of payment.
To return an item, email us at firstname.lastname@example.org to start the process. For faster service, chat directly with us via Messenger icon below.
ORDER LEAD TIMES
If you need to make special arrangements or for any other questions, please call us at 305-290-2323 (Monday-Friday, 10 am - 6 pm, (11-5, Saturdays EST). You can also send us a direct message through our Facebook page here.
All orders are sent out via standard USPS first-class or priority shipping (depending on the weight of the total order). If you need your goods sooner, contact us to arrange for express options. Please allow 5-7 days for processing on all returns and in-stock exchanges. We will notify you if a requested item is not available.
If there is a damaged item in your order when you receive it, please report this right away to get a replacement item. We will only need a photo of the item and damage, which you can send via email or Messenger.
To exchange your product(s), email us at email@example.com, or for faster service, chat directly with us via Messenger to work out the details. You will be responsible for paying for your own shipping costs for exchanging your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping items that total over $75, you should consider using a trackable shipping service (USPS Priority Mail works well). We cannot guarantee that we will receive your returned item without tracking.
At this time, we can not provide refunds for orders lost, missing or stolen in transit. Contact us to make arrangements for re-delivery and we will open a missing parcel case with the USPS.
SALE ITEM EXEMPTION
All sales on sale items are final and non-refundable or exchangeable.
Questions? For quick answers, hit us up with a Messenger Chat!
The number one reason for exchanges is the FIT of the tee. We work hard to clarify the size and specs of our tees on each product page. Just click on the "Tee Size Charts" box on the right side of each page. There you will find the length, chest and arm sizes for all of our tees (and hoodies). PLEASE check the size charts if you have any pre-ordering, sizing-related uncertainty. Again, we want you to have the perfect fitting old, vintage tee the first time!
1. What is the difference between your 100% cotton and "vintage heather" tees?
The easiest way to answer this is to say that, well, our 100% cotton tees are, um, all cotton! Makes sense right? OK, joking aside (for now). Cotton tees are more of a solid color than heathers are. And aside from the fact they are all cotton, that is the main difference. They are cut the same size as our heather tees. Heather blends (referred to as "premium" and "vintage" heather on our site) are a blend of cotton and polyester, which add the "heathered" look and also provide some stretch. The are more of a "mottled" or faded looking shirt (again, cottons are solid in color).
If you are a cotton tee person (and you know who you are), select the tee you prefer that says "cotton" in the title. If you're a heather/blend person, your tee will have the word "heather" in the title. We also offer a ladies-cut tee (regular and plus-size fit) on super-soft triblend material — which is a blend of cotton, polyester and rayon. Lots of stretch in these!
2. What is the difference between your regular-cut and relaxed-cut ladies tees?
We recognize that there is no one-size-fits-all cut when it comes to ladies-cut tees. All dimensions and specs are viewable on the Sizing Charts on each product page. And, it is always a good idea if you are on the fence between two sizes to CHOOSE THE LARGER OF THE TWO! The ladies-cut tees we offer are not super tiny "Barbie Doll" or "Junior" style, but are not overly-large as far as the cut.
3. How are the Guys tees sized?
These are offered on cotton and heather tees in many colors, in sizes from S-4XL. For the most part, our tees are true-to-size. BUT! The t-shirt manufacturing industry has gone haywire the last few years, and sizes can vary wildly from brand to brand. Again, though, all men's tee specs are in the size charts (check em out, fellas). We use more of a light-weight cotton fabric (and heather too). Sometimes these are called "retail fit" or "fashion tees". All of our men's and women's tees are side-seamed, which is an indication of higher quality and craftsmanship. We do NOT use cheap, tubular tees. These are usually dirt cheap and last about three wash cycles. They are also usually much heavier weaves. If you are a guy, and you prefer the heavy "Beefy T" feel, please let us know that you prefer one of these tees and we will do everything we can to accommodate you.